- Introduction
At Laguna Sala, we recognize the importance of protecting the privacy and personal data of our guests, visitors, customers, and website users. Therefore, we are committed to handling personal information responsibly, securely, and in compliance with applicable personal data protection regulations.
The purpose of this Privacy Policy is to inform you how we collect, use, store, protect, and process the personal data provided to us through our website, communication channels, and services.
- Data controller
Laguna Sala is responsible for processing the personal data collected through its website and other service channels.
For any inquiries related to the processing of personal data, users can reach out through the contact channels published on the official website.
- Personal data we collect
We may collect personal information voluntarily provided by users, including:
- First and last name.
- Identification number.
- Email address.
- Phone or mobile number.
- Booking and accommodation information.
- Nationality and country of residence.
- Information related to requests, inquiries, or comments.
- Browsing data collected through cookies and web analytics tools.
The information requested will be limited to what is necessary to provide our services.
- Purposes of processing
Personal data may be used for the following purposes:
- Managing bookings and accommodation services.
- Handling requests, inquiries, petitions, or claims.
- Contacting the user regarding their booking or request.
- Fulfilling contractual and legal obligations.
- Managing administrative, accounting, and billing processes.
- Improving the user experience on the website.
- Performing statistical analysis and measuring website usage.
- Sending information related to services, promotions, news, or activities, provided there is prior authorization when required by law.
- Ensuring the safety of the facilities, guests, and visitors.
- Legal basis for processing
The processing of personal data is carried out based on:
- Consent granted by the data subject.
- The execution of a contractual or pre-contractual relationship.
- Compliance with applicable legal obligations.
- Legitimate interest related to the provision and improvement of our services.
- Data retention
Personal data will be kept for the time necessary to fulfill the purposes described in this policy, meet legal, contractual, tax, or administrative obligations, and resolve potential claims.
Once the purpose of the processing has been fulfilled, the data will be deleted or anonymized where appropriate.
- Sharing information
Laguna Sala does not sell, rent, or trade the personal data of its users.
However, information may be shared when necessary with:
- Competent authorities that legally require it.
- Providers or partners who support the provision of services related to bookings, payments, accommodation, technology, or customer service.
- Technology service providers in charge of website hosting and maintenance.
In all cases, reasonable measures will be taken to protect the shared information.
- Information security
We implement technical, administrative, and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, or destruction.
However, no information transmission or storage system is completely secure, so absolute security cannot be guaranteed.
- Analytics tools and cookies
Our website uses technological tools such as Google Analytics 4 and Google Tag Manager to obtain statistical information about website usage and improve the browsing experience.
The information collected through these tools is used for analytical purposes and service optimization.
For more information on the use of cookies, please see our Cookie Policy.
- Rights of data subjects
Personal data subjects have the right to:
- Access, update, and rectify their personal data.
- Request proof of the authorization granted where applicable.
- Be informed about how their data has been used.
- Request the correction, update, or deletion of information when appropriate.
- Revoke the authorization granted for data processing, except when there is a legal or contractual duty that prevents such revocation.
- Submit inquiries or claims related to the processing of their personal data.
- Procedure for inquiries and claims
Data subjects may exercise their rights by sending a communication through the contact channels published on the website.
Requests will be addressed within the timeframes established by applicable personal data protection regulations.
- Information on minors
Personal data of minors will only be processed when necessary for the provision of the contracted services and always under the authorization and responsibility of their parents, representatives, or legal guardians.
Laguna Sala will ensure the special protection of the rights of minors in accordance with current legislation.
- Policy modifications
Laguna Sala may modify this Privacy Policy at any time to adapt it to regulatory, technological, or operational changes.
Modifications will be published in a timely manner on the website and will take effect from the time of publication.
- Validity
This Privacy Policy takes effect from its publication and will remain in force as long as activities involving the processing of personal data are carried out.
- Contact
For inquiries related to this Privacy Policy or the processing of personal data, users can reach out through the service channels published on the official Laguna Sala website.
